Zero Risk
The Beautiful Guarantee®
We guarantee that if you don’t love your new Room by Room, we’ll replace it for free.
We know how important it is for you to feel confident in your flooring selection. Therefore, we strive to ensure that the floor we’ve created together is as beautiful as the one in your dreams. If not, we’ll replace it for free. That’s what we call The Beautiful Guarantee®. Come take a look at our Room by Room display, and buy with the confidence of The Beautiful Guarantee®.
Warranty Levels
Room by Room™ Diamond Warranty Levels
Three Diamond
Warranty
Two Diamond
Warranty
One Diamond
Warranty
Warranty Details
Qualifying Products & Terms
Flooring products with a Three Diamond, Two Diamond, or One Diamond Room by Room™ warranty carry The Beautiful Guarantee®. If after installation and during the time frame allotted for The Beautiful Guarantee® you wish to change your new flooring for a different Room by Room™ flooring in the same category (e.g. carpet or hardwood), but in a different style or color, your Carpet One Floor & Home® store will replace it free with another Room by Room™ style or color of equal or lesser value. Should you wish to replace your flooring with a Room by Room™ upgrade (higher priced product) in the same flooring category (e.g. carpet or hardwood), you may do so by paying the difference in retail price. Any increase in cost due to industry price increases will be the consumer’s responsibility. No monetary compensation will be paid if a lower-priced product is selected.
This is a one-time-only replacement and does not include the replacement of cushion. Simply call your Carpet One Floor & Home® retailer within the time frame of the warranty and indicate you wish to choose another Room by Room™ flooring of the same product category under The Beautiful Guarantee®. This is a replacement warranty and does not apply to matters covered by other warranties.
Replacement includes material and labor. Labor to move furniture, permanent construction (built-ins such as cabinets and bookcases), equipment, or electronics is the customer’s responsibility. This warranty applies to installations in owner-occupied residential settings.
No replacement will be made with respect to carpet that has been glued down, flooring subjected to abuse, vandalism, alteration, or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchaser of a Carpet One Floor & Home® style flooring that has been professionally installed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.
Area rugs and custom installations of any flooring installed with inserts or a border are excluded from The Beautiful Guarantee®. See store for details.
Performance Promise: Carpet
You can count on the performance of your carpet for years to come. We stand behind the wear, texture retention, soil and stain resistance of your carpet, and guarantee that it will be free of manufacturing defects.
These limited warranties apply only to carpet installed in owner-occupied residential space where no commercial activity takes place. Area rugs are not covered.
To qualify for repair or replacement, the original sales receipt or other documentation that demonstrates proof of purchase must be supplied. All carpet must be installed over proper cushion that meets the HUDUM 72A, Class 1 standards. These warranties apply only to the original purchaser and installation site and are not transferable.
These warranties apply only if you follow regular carpet care and routine maintenance. Most carpets must be professionally hot water extracted by an IICRC certified cleaner at least once every 18–24 months to maintain warranty coverage.
Performance Promise: Hardwood, Luxury Vinyl & Laminate
You can count on the finish and the wear of your floor for years to come. We stand behind the structural integrity of your floor, and guarantee that it will be free of manufacturing defects.
These limited warranties apply only to flooring installed in owner-occupied residential space where no commercial activity takes place. To qualify for repair or replacement, the original sales receipt or proof of purchase must be supplied.
These warranties apply only to the original purchaser and installation site and are not transferable. Proper care and maintenance in accordance with manufacturer guidelines is required to maintain warranty coverage.
Limited Installation Warranty
Your Carpet One Floor & Home® retailer guarantees the quality of workmanship to be professional and in keeping with industry standards. Should installation service attributable to the original installation be required during the life of your floor, your retailer will provide that service at no cost to you.
This warranty is valid only for original owner-occupied residential installations performed by a Carpet One Floor & Home® retailer or authorized independent installer and will be invalid if the floor condition is due to improper maintenance or cleaning, abuse, excessive moisture, vandalism, or alteration.
Please note that in most installations, seams are necessary. Our installers are trained to minimize seams; however, seams are inevitable and will not be invisible. This is quite normal and should be expected.
Carpet Care FAQ
Why is my new carpet shedding?
The balls of fluff or loose fibers found on carpet or in the vacuum cleaner bag are a normal result of fiber left from the manufacturing process. Removing these loose fibers does not affect carpet life or appearance. With proper vacuuming and a quality vacuum cleaner, most shedding gradually disappears within the first year after installation.
Why does my carpet seem to change color when viewed from different directions?
Light reflects differently as the pile is pushed in different directions. Foot traffic generally causes this, and the best solution is to sweep or vacuum the pile in a uniform direction.
Some tufts are longer than others. What should I do?
Simply snip the end to even the carpet surface. Never pull out long or loose ends as this can permanently damage your carpet. If a tuft becomes snagged or works loose, cut it off and let the surrounding yarn fill in the space.
How can I avoid permanent indentations?
Your carpet pile may compress due to heavy foot traffic or the weight of furniture. Rotating furniture may help reduce indentations. You can work the pile back into place with the edge of a coin. Sometimes, passing a hot steam iron over the spot can also help — but keep the iron at least four inches above the carpet.
How often should I have my carpet professionally cleaned?
Professional cleaning every 12–18 months is required to maintain your Carpet One Floor & Home® warranty. In high-traffic areas or homes with pets, more frequent cleaning may be necessary. Use hot water extraction by an IICRC certified cleaner, and always retain your receipts as proof of maintenance for any future warranty claims.
Are pet stains covered under warranty?
Only select carpet products marked with the pet stain icon carry the Limited Pet Stain Warranty, covering domestic dog or cat urine for the warranty period. Stains from vomit or feces, or urine from animals other than domestic pets, are excluded. For eligible products, cleaning should begin immediately upon discovery using Resista® Floor Care Pet Stain and Odor Eliminator. Certain specialty products like Tigressa® H2O™ and Innovia Xtreme Clean™ offer enhanced Lifetime Pet Proof warranties — ask our team for details.
What stains are NOT covered by the warranty?
No carpet is fully stain-proof. Warranties exclude stains from: non-food and non-beverage substances; foods and beverages with strongly colored natural dyes (e.g., mustard, coffee, hot beverages); substances that destroy or alter carpet color such as bleaches, acne medications, drain cleaners, and plant food; as well as vomit, urine, and feces (unless the product carries a specific pet stain warranty).
What can I do about static?
When a room’s relative humidity is very low, a static charge can build up in your carpet as you walk across it. A humidifier or commercially available anti-static products can help reduce this.
For additional information on The Beautiful Guarantee® and Room by Room™ warranty levels, visit our showroom or contact us.