General Terms and Conditions for
Carpet Warranties
In addition to the requirements specified for each respective limited warranty, the following general terms and conditions apply to each of the limited warranties unless otherwise specified.
These limited warranties apply only to laminate installed in owner occupied residential space where no commercial activity takes place. For purposes of these limited warranties, the terms "commercial activity" and "commercial application" shall mean an activity or application engaged in for business purposes, regardless of where such activity or application takes place, including but not limited to, such activity or application taking place in a store, office, warehouse, plant, facility, or other place of business or residential dwelling.
These limited warranties apply only to the original purchaser and installation site and are not transferable.
These limited warranties exclude laminate flooring that has been put to commercial use, abnormal use or conditions, or abused in any way. "Commercial use" includes, but is not limited to, use in a store, office, or other place of business. "Abnormal use or conditions" includes, but is not limited to, water damage from plumbing, storm, or flood; damage from smoke or fire; or other casualty event. These limited warranties do not cover indentations, scratches, stains, or damage caused by negligence, moisture, erosion, pebbles, sand or other abrasives, pets, spiked-heel shoes, insufficient furniture protection, or improper alterations of the original manufactured product. "Abuse" is any use of the flooring that is unreasonable considering the normal and expected uses of a laminate floor in a residence.
These limited warranties do not apply to damages from exposure to extreme heat, dryness or water saturation, or stains as a result of chemical or industrial products (other than recommended cleaning products).
To qualify for repair or replacement, the original sales receipt or other documentation which demonstrates proof of purchase must be supplied.
These warranties apply only to residential installations performed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.
CARPET ONE FLOOR & HOME® SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES BASED UPON THE FOREGOING WARRANTIES, CONTRACTS, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL CLAIM. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The foregoing warranties give you specific legal rights, and you may have other rights which vary from state to state or province to province.
If there is a conflict between these general terms and conditions and the terms and conditions of the warranties as specified, the terms and conditions of the warranties as specified shall control.
No Questions Asked
Replacement Warranty
All of our Silver and Bronze SelectAFloor™ laminates carry a No Questions Asked Replacement Warranty. If at any time after installation and during the term of your replacement warranty† you wish to change your new laminate for a different SelectAFloor™ style or color, your Carpet One Floor & Home® retailer will replace it with a different SelectAFloor™ laminate style or color of equal or lesser value. Should you wish to replace your flooring with a SelectAFloor™ laminate upgrade, you may do so by paying the difference in retail price. No monetary compensation will be paid if a lower priced product is selected.
This is a one-time only replacement. Simply call your Carpet One Floor & Home® retailer within the time frame of the warranty, and indicate you wish to choose another SelectAFloor™ laminate floor using the No Questions Asked Replacement Warranty. This is a replacement warranty and does not apply to matters covered by other warranties.
Replacement includes materials only and does not include reinstallation charges. Labor to move furniture, permanent construction (built-ins such as cabinets and bookcases), equipment, or electronics is also the responsibility of the customer.
No replacements will be made with respect to flooring that has been subjected to abuse, improper maintenance, vandalism, alteration, or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event.
Limited Installation Warranty
Your Carpet One Floor & Home® retailer guarantees the quality of workmanship to be professional and in keeping with industry standards. Should further service be required due to deficiencies in the original installation of your laminate floor, your Carpet One Floor & Home® retailer will return and provide that service at no cost to you for the life of the floor. "Life of Floor" means the length of the Limited Wear Warranty specified by the warranty level corresponding to the laminate floor you purchased. See the Warranty Information on page 35 of the warranty brochure for further details.
Limited Wear Warranty
Providing that your floor is used in a residential setting under normal residential traffic conditions and with proper care and maintenance, your Carpet One Floor & Home® retailer warrants that from the date of the original installation the finish of your laminate floor will not wear-through for the period specified by the warranty level of the product purchased.
Wear-through is defined as loss of the decorative surface image due to normal household use. Gloss reduction is not considered surface wear. "Life of Floor" means the length of the Limited Wear Warranty specified by the warranty level corresponding to the laminate you purchased. See the Warranty Information on page 35 of the warranty brochure for further details. Surface wear must be readily visible, approximately 1/2 square inch or greater.
Should you feel that your laminate floor is not wearing properly, contact your Carpet One Floor & Home® retailer. If the image layer of your laminate floor wears through during the warranty period, your Carpet One Floor & Home® retailer will repair or replace the affected area.
This Limited Wear Warranty applies only to the original purchaser and installation site and is not transferable. This limited warranty excludes indentations, scratches, or damage caused by improper care and maintenance, misuse, abrasives, insufficient protection from furniture, damage caused by vacuum cleaner beater bars and metal caster wheels, wet mopping, scratches, or indentations caused by spiked-heel shoes and pet nails, or any casualty event.
Limited Stain Warranty
Now you can have the beauty of a wood floor and enjoy the easy maintenance you'd expect with a resilient floor. Laminate floors come as close as possible to being maintenance-free and are extremely resistant to stains.
All of Carpet One Floor & Home®'s laminate floors carry a stain resistance warranty guaranteeing that, with proper care and maintenance, your laminate floor will not permanently stain from common household use for the period of warranty coverage. Excluded from "common household use" is the use of any caustic chemicals on your floor, the use of any unapproved manufacturer cleaning solution on your floor, or exposure of the floor to other substances not part of ordinary household use.
Limited Fade Warranty
Carpet One Floor & Home® warrants that with proper care and maintenance, your laminate floor will not fade from exposure to sunlight or artificial light for the length of the warranty period. You can be assured that your laminate flooring will maintain its fresh look and color for many years to come.
Limited Water Resistance Warranty
When installed following manufacturer's instructions, your laminate floor will resist water damage under normal use for the length of the warranty, including damages caused from topical spills and damp mopping provided spills are promptly removed.
This warranty excludes all casualty events resulting in water coming in contact with your floor and failures normally covered by homeowners insurance including, but not limited to, damages caused by flooding or standing water from leaky pipes, faucets, or household appliances. Also excluded are damages caused by flooding or standing water from hydrostatic pressure or other casualty events. (See General Terms and Conditions on pages 39-40 of the warranty brochure for other conditions that may apply.)