General Terms and Conditions for Hardwood Warranties
In addition to the requirements specified for each respective limited warranty, the following general terms and conditions apply to each of the limited warranties unless otherwise specified.
These limited warranties apply only to hardwood installed in owner occupied residential space where no commercial activity takes place. Note: Some styles are approved for commercial use; see label on back of sample for approved styles. For commercial use, only manufacturers' warranties apply. For purposes of these limited warranties, the terms "commercial activity" and "commercial application" shall mean an activity or application engaged in for business purposes, regardless of where such activity or application takes place, including but not limited to, such activity or application taking place in a store, office, warehouse, plant, facility or other place of business or residential dwelling.
These limited warranties apply only to the original purchaser and installation site and are not transferable.
These limited warranties exclude wood flooring that has been put to commercial use (except those styles specifically designated as approved for commercial use), abnormal use or conditions, or abused in any way. "Commercial use" includes, but is not limited to, use in a store, office, or other place of business. "Abnormal use or conditions "includes, but is not limited to, water damage from plumbing, storm, or flood; damage from smoke or fire; or other casualty event. "Abuse" is any use of the flooring that is unreasonable considering the normal and expected uses of a hardwood floor in a residence. These limited warranties do not cover indentations, scratches, stains, or damage caused by negligence, moisture, erosion, pebbles, sand or other abrasives, pets, spiked-heel shoes, color variations, naturally occurring wood characteristics, insufficient furniture protection, or improper alterations of the original manufactured product.
These limited warranties do not apply to damages from exposure to extreme heat, dryness, or water saturation. They do not apply to insects, erosion, pebbles, sand, other abrasives, or stains as a result of chemical or industrial products, other than recommended cleaning products.
To qualify for repair or replacement, the original sales receipt or other documentation which demonstrates proof of purchase must be supplied.
These warranties apply only to residential installations performed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.
Due to color variations of product and/or samples, Carpet One Floor & Home® is not responsible for the failure of any hardwood flooring product to match (1) flooring products in adjacent space or (2) other wood products, such as cabinets, stair railings, trim, and moldings.
CARPET ONE FLOOR & HOME® SHALL UNDER NO CIRCUMSTANCES BELIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIALDAMAGES BASED UPON THE FOREGOING WARRANTIES, CONTRACTS, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL CLAIM. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The foregoing warranties give you specific legal rights, and you may have other rights which vary from state to state or province to province.
If there is a conflict between these general terms and conditions and the terms and conditions of the warranties as specified, the terms and conditions of the warranties as specified shall control.
* Wear-through is defined as complete loss of the wear layer so that the printed pattern or design is altered. Gloss reduction is not considered wear and is not covered by this warranty. The period specified by the warranty level of the product purchased.
NOTE: Custom installations of any hardwood floor installed with patterns, medallions, or a border are excluded from The Beautiful Guarantee™ Replacement Warranty. No replacement of either the wood floor, patterned wood floor, medallions, or the border are covered under this replacement warranty.
NOTE: For CORK products, floor covering installed on stairs is excluded from the Limited Wear Warranty.
(See General Terms and Conditions for other conditions that may apply.)
No Questions Asked
Replacement Warranty
All of our Silver and Bronze SelectAFloor™ floors carry a No Questions Asked Replacement Warranty.† If at any time after installation and during the term of your replacement warranty you wish to change your new hardwood for a different style or color SelectAFloor™ hardwood floor, your Carpet One Floor & Home® retailer will replace it with a different SelectAFloor™ style or color of equal or lesser value. Should you wish to replace your flooring with a SelectAFloor™ hardwood upgrade, you may do so by paying the difference in retail price. No monetary compensation will be paid if a lower priced product is selected.
This is a one-time only replacement. Simply call your Carpet One Floor & Home® retailer within the time frame of the warranty and indicate you wish to choose another SelectAFloor™ floor using the No Questions Asked Replacement Warranty. This is a replacement warranty and does not apply to matters covered by other warranties.
Replacement includes materials only and does not include reinstallation charges. Labor to move furniture, permanent construction (built-ins such as cabinets and bookcases), equipment, or electronics is the responsibility of the customer.
No replacements will be made with respect to hardwood that has been subject to abuse, improper maintenance, vandalism, alteration, or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event.
Limited Installation Warranty
Your Carpet One Floor & Home® retailer guarantees the quality of workmanship to be professional and in keeping with the standards set by the wood industry. Should further service be required attributable to the original installation of your hardwood floor, your Carpet One Floor & Home® retailer will return and provide that service at no cost to you for the life of the floor. "Life of Floor" means the length of the Limited Wear Warranty specified by the warranty level corresponding to the hardwood floor you purchased. See the Warranty Information on page 48 for further details.
This Limited Installation Warranty applies only to the original purchaser and installation site and is not transferable. Wood is a natural product; variations in its grain pattern, color and/or texture are normal and are not considered to be installation related deficiencies. Your Carpet One Floor & Home® retailer does not warrant the product against variations ingrain or texture.
Hardwood flooring, being a natural product, will continue to expand and contract through heating and non-heating seasons. Properly installed hardwood floors may consequently experience some separation between the boards at different times during the year. If such separations occur, it is not considered a product or installation defect and is not covered by this warranty.
Limited Wear Warranty
When used under normal residential traffic conditions with proper care and maintenance, your Carpet One Floor & Home® retailer guarantees that from the date of installation, the finish of your hardwood floor will not wear-through* during the period specified by the warranty level of the product purchased. See the Warranty Information on page 48.
Should you feel that your wood floor is not wearing properly, contact your Carpet One Floor & Home® retailer. If the finish of your wood floor wears through during the warranty period, your Carpet One Floor & Home® retailer will repair or replace the affected area. This Limited Wear Warranty applies only to the original purchaser and installation site and is not transferable.
This Limited Wear Warranty excludes indentations, scratches, or damage caused by lack of proper maintenance, misuse, abrasives, insufficient protection from furniture, wet mopping, scratches, or indentations caused by spiked-heel shoes, pet nails, and any casualty event. Normal exposure to sunlight will bring about changes in shading of any hardwood floor as the floor ages. Area rugs should be moved occasionally because they block sunlight and may give the appearance of discoloring under the rug. This is not considered to be a product defect and is not covered by this warranty.