General Terms and Conditions for
In addition to the requirements previously specified above for each respective limited warranty, the following general terms and conditions apply to each of the limited warranties unless otherwise specified.
These limited warranties apply only to carpet installed in owner-occupied residential space where no commercial activity takes place. For purposes of these limited warranties, the terms "commercial activity" and "commercial application" shall mean an activity or application engaged in for business purposes, regardless of where such activity or application takes place, including but not limited to, such activity or application taking place in a store, office, warehouse, plant, facility, or other place of business or residential dwelling. Area rugs are not covered under this warranty.
See fiber manufacturers' and carpet manufacturers' separate warranties for the terms and conditions of these warranties. Each fiber manufacturer and carpet manufacturer has its own definitions and limitations with regard to stain, soil, and static resistance. Abnormal matting, crushing, or loss of texture retention from normal foot traffic is defined under the standard rating scales and definitions set forth by each fiber manufacturer or carpet manufacturer, as the case may be.
These limited warranties exclude carpet that has been put to commercial use, abnormal use or conditions, or abused in any way. "Commercial use" includes, but is not limited to, use in a store, office, or other place of business. "Abnormal use or conditions" includes, but is not limited to, water damage from plumbing, storm, or flood; damage from smoke or fire or other casualty event; damage from improper cleaning methods or materials; chairs on wheels; and from improper maintenance. "Abuse" is any use of the carpet that is unreasonable considering the normal and expected uses of a carpet in a residence.
To qualify for repair or replacement, the original sales receipt or other documentation that demonstrates proof of purchase must be supplied.
All carpet must be installed over proper cushion that meets the HUDUM 72A, Class 1 standards (USA) or CMHC standards in Canada.
These warranties apply only to the original purchaser and installation site and are not transferable.
These warranties apply only to residential installations performed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.
These warranties apply only if you follow regular carpet care and routine maintenance. Over time, normal foot traffic and soiling of a carpet will cause a change in any carpet's appearance. Most carpets must be professionally hot water extracted by an IICRC certified cleaner*** at least once every 18-24 months to maintain warranty coverage. Call your Carpet One Floor & Home® retailer for the name of the nearest approved dealer.
CARPET ONE FLOOR & HOME® SHALL UNDER NO CIRCUMSTANCES BELIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES BASED UPON THE FOREGOING WARRANTIES, CONTRACTS, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL CLAIM. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The foregoing warranties give you specific legal rights, and you may have other rights that vary from state to state or province to province.
If there is a conflict between these general terms and conditions and the terms and conditions of the warranties as specified, the terms and conditions of the warranties as specified shall control.
No Questions Asked
At Carpet One Floor & Home®, carpets with a Silver or Bronze SelectAFloor™ warranty carry a No Questions Asked Replacement Warranty*. If at any time during the term of your warranty† after your carpet is installed, you wish to change the style or color of your new SelectAFloor™ carpet, your Carpet One Floor & Home® retailer will replace it with another SelectAFloor™ carpet style or color of equal or lesser value, or if the carpet has been discontinued, carpet of comparable quality will be substituted. Should you wish to replace the carpet with a Carpet One Floor & Home® SelectAFloor™ carpet upgrade, you may do so by paying the difference in retail price. No monetary compensation will be paid if a lower priced carpet is selected.
This is a one-time only replacement and does not include replacement of cushion or reinstallation charges. Simply call your Carpet One Floor & Home® retailer within the time frame of the warranty and indicate you wish to choose another SelectAFloor™ carpet under the No Questions Asked Replacement Warranty. This is a replacement warranty and does not apply to matters covered by other warranties.
No replacements will be made with respect to carpet that has been glued down, subjected to abuse, vandalism, alteration, or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchaser of a Carpet One Floor & Home® style carpet that has been professionally installed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.
Limited Installation Warranty
Your Carpet One Floor & Home® retailer guarantees the quality of workmanship to be professional and in keeping with the standards set by the carpet industry. Should installation service attributable to the original installation be required during the life of your floor, your Carpet One Floor & Home® retailer will provide that service at no cost to you. "Life of Floor" means the length of the Limited Wear Warranty specified by the warranty level corresponding to the carpet you purchased. See the Warranty Information on page 12 for further details.
This warranty is valid only for original owner-occupied residential installations performed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer and will be invalid if the carpet condition is due to improper maintenance or cleaning, abuse, excessive moisture, vandalism, or alteration.
Please note that in most installations, seams are necessary. Our installers are trained to minimize seams; however, seams are inevitable and will not be invisible. This is quite normal, should be expected, and is not covered by this Limited Installation Warranty.(See General Terms and Conditions on page 19-21 for other conditions that may apply.)
Limited Wear Warranty
Your Carpet One Floor & Home® retailer warrants that with proper care and maintenance (see General Terms and Conditions on page 19-21 for complete details) the pile of your new carpet will not wear by more than 10% by weight from normal foot traffic for the period specified by the warranty level of the product purchased.
Wear is defined as abrasive fiber loss and not a change in appearance. "Shading" sometimes referred to as "watermarking" or "pooling," is an inherent characteristic of some fine cut pile carpets and is not considered a manufacturing defect. Should you feel that your carpet is not wearing properly, contact your Carpet One Floor & Home® retailer. If your carpet suffers excessive wear (more than 10% by weight) during the warranty period, your Carpet One Floor & Home® retailer will replace the affected area (the worn area and adjacent areas extending to the nearest wall, doorway, or entrance) with identical carpet, or if the carpet has been discontinued, carpet of comparable quality will be substituted.
Any charges for carpet disposal, new padding, or moving furniture, equipment, etc., are the customer's responsibility. This Limited Wear Warranty does not apply to carpet installed on stairs and in high moisture areas such as bathrooms, kitchens, boats, etc. This limited warranty covers only abrasive wear resulting in loss of fiber. Wear or damage from tears, pulls, cuts, pilling, shedding, matting, crushing, shading or pile reversal, burns, pets, improper cleaning, improper installation, or defective construction is specifically excluded.
Limited Stain Warranty
Most carpets have been specially treated to resist stains. Stain resistance means the ability of the carpet pile to resist (minimize or withstand) permanent stains. No carpet is fully stain-proof. Therefore, this limited warranty excludes stains from:
Non-food and non-beverage substances.
Such foods and beverages that contain strongly colored natural substantive dyes as found, for example, in mustard and hot beverages.
Substances that destroy or change the color of carpets such as bleaches, acne medications, plant fertilizers, drain cleaners, and plant food.
Vomit, urine, and feces.
The fiber manufacturer provides most stain warranties. Contact the following fiber manufacturers for further information on care and cleaning and limited stain warranties for your specific carpet as specified by the warranty page. Carpets made from fibers by:
INVISTA®: Call 1-800-438-7668
ANSO®: Call Anso Smart Lines Consumer Hotline at 1-800-441-8185
WEAR-DATED®: Call the 24-hour hotline 1-800-633-3208
For all other fibers, call your Carpet One Floor & Home® retailer. Should your carpet not perform according to this Limited Stain Warranty for the term of your warranty, the affected area will be repaired or replaced.
Limited Texture Retention Warranty*
Many of our carpet styles carry a limited warranty that the surface pile will not exhibit abnormal loss of texture retention from normal foot traffic in residential use for the term of the warranty. Texture retention is defined as the ability of the carpet tufts to retain their visible shapeas measured by the degree of bursting, opening, or untwisting of the tufts at the surface of the carpet. Texture retention is measured by using an international standardized rating scale ranging from 5.0 (new or no change) to 1.0 (severe change), CRI TM-101.
Please note: Carpets depress under weight and often show footprints and vacuum marks. These inherent characteristics do not meet the definition of loss of texture retention. Over time all carpets will lose some of their twist and exhibit what is termed as "tip bloom". This is normal and is not considered loss of texture retention. Abnormal loss of texture retention is defined as a rating of less than 2.5 when measured against standardized rating scales.
Changes in appearance caused by soiling or furniture depressions are specifically excluded. "Shading" sometimes referred to as "watermarking" or "pooling" is an inherent characteristic of some fine cut pile carpets and is not considered a manufacturing defect. This Limited Texture Retention Warranty does not apply to carpet installed on stairs and in high moisture areas such as bathrooms, kitchens, boats, etc. Should loss of texture retention occur during the covered period of this limited warranty, those affected areas (and adjacent areas extending to the nearest wall, doorway, or entrance) will be replaced with the same carpet. If the carpet has been discontinued, carpet of comparable quality will be substituted. During the entire term of any 5-year warranty and during the first five years of any 10-year warranty**, there will be no charge for replacement carpet. Replacement carpet is pro-rated based on the number of years it has been installed.
The Usage Fee will be determined as a percentage of the original purchase price, as follows: 6th year 50% usage fee; 7th year 60% usage fee; 8th year 70% usage fee; 9th year 80% usage fee; 10th year 90% usage fee. Responsibility for labor to replace carpet that has loss of texture retention varies with each style and is covered for one to 10 years depending upon the specific carpet style.
Stairs and commercial installations are excluded. This limited warranty does not cover defects caused by abuse, accidents, and crushing caused by furniture or objects other than foot traffic. Carpet installed outdoors or in areas subjected to high levels of moisture, such as bathrooms, kitchens, and boats are excluded.