1133 W. Cook • Santa Maria, CA 93454 • (805) 925-8718

                                                        Click Here for an Important Word about Warranties

Exclusive Carpet One Floor & Home® SelectAFloor™

Carpet Warranties

 

Platinum SeriesGold Series
Silver Series
Bronze Series

 

NOTE: Bigelow® Prestige carpets are not covered by SelectAFloorTM warranties. See store for details.

 

The Beautiful Guarantee™


Carpet flooring products with a Titanium, Platinum, or Gold SelectAFloor™ warranty carry The Beautiful Guarantee™ Replacement Warranty (see page 12 of the warranty brochure for complete details of warranty terms). If at any time after installation and during the terms of The Beautiful Guarantee™ Replacement Warranty you wish to change your new carpet for a different SelectAFloor™ style or color, Carpet One Floor & Home® will replace it free with another SelectAFloor™ carpet style or color of equal or lesser value. Should you wish to replace your flooring with a SelectAFloor™ carpet upgrade, you may do so by paying the difference in retail price. No monetary compensation will be paid if a lower priced carpet is selected.

 

This is a one-time only replacement and does not include replacement of cushion. Simply call your Carpet One Floor & Home® retailer within the timeframe of the warranty and indicate you wish to choose another SelectAFloor™ carpet under The Beautiful Guarantee™ Replacement Warranty. This is a replacement warranty and does not apply to matters covered by other warranties.

 

Replacement includes material and labor. Labor to move furniture, permanent construction (built-ins such as cabinets and bookcases), equipment, or electronics is the responsibility of the customer.

 

No replacement will be made with respect to carpet that has been glued down, subjected to abuse, vandalism, alteration, or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchase of a Carpet One Floor & Home® style carpet that has been professionally installed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.

 


 

 

 

No Questions Asked Replacement Warranty

 

At Carpet One Floor & Home®, carpets with a Silver or Bronze SelectAFloor™ warranty carry a No Questions Asked Replacement Warranty*. If at any time during the term of your warranty† after your carpet is installed, you wish to change the style or color of your new SelectAFloor™ carpet, your Carpet One Floor & Home® retailer will replace it with another SelectAFloor™ carpet style or color of equal or lesser value, or if the carpet has been discontinued, carpet of comparable quality will be substituted. Should you wish to replace the carpet with a Carpet One Floor & Home® SelectAFloor™ carpet upgrade, you may do so by paying the difference in retail price. No monetary compensation will be paid if a lower priced carpet is selected.

 

This is a one-time only replacement and does not include replacement of cushion or reinstallation charges. Simply call your Carpet One Floor & Home® retailer within the time frame of the warranty and indicate you wish to choose another SelectAFloor™ carpet under the No Questions Asked Replacement Warranty. This is a replacement warranty and does not apply to matters covered by other warranties.

 

No replacements will be made with respect to carpet that has been glued down, subjected to abuse, vandalism, alteration, or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchaser of a Carpet One Floor & Home® style carpet that has been professionally installed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.

 

 

Limited Wear Warranty

 

Your Carpet One Floor & Home® retailer warrants that with proper care and maintenance (see General Terms and Conditions on page 19-21 for complete details) the pile of your new carpet will not wear by more than 10% by weight from normal foot traffic for the period specified by the warranty level of the product purchased.

 

Wear is defined as abrasive fiber loss and not a change in appearance. "Shading" sometimes referred to as "watermarking" or "pooling," is an inherent characteristic of some fine cut pile carpets and is not considered a manufacturing defect. Should you feel that your carpet is not wearing properly, contact your Carpet One Floor & Home® retailer. If your carpet suffers excessive wear (more than 10% by weight) during the warranty period, your Carpet One Floor & Home® retailer will replace the affected area (the worn area and adjacent areas extending to the nearest wall, doorway, or entrance) with identical carpet, or if the carpet has been discontinued, carpet of comparable quality will be substituted.

 

Any charges for carpet disposal, new padding, or moving furniture, equipment, etc., are the customer's responsibility. This Limited Wear Warranty does not apply to carpet installed on stairs and in high moisture areas such as bathrooms, kitchens, boats, etc. This limited warranty covers only abrasive wear resulting in loss of fiber. Wear or damage from tears, pulls, cuts, pilling, shedding, matting, crushing, shading or pile reversal, burns, pets, improper cleaning, improper installation, or defective construction is specifically excluded.

 

 

Limited Stain Warranty

 

Most carpets have been specially treated to resist stains. Stain resistance means the ability of the carpet pile to resist (minimize or withstand) permanent stains. No carpet is fully stain-proof. Therefore, this limited warranty excludes stains from:

  1. Non-food and non-beverage substances.
  2. Such foods and beverages that contain strongly colored natural substantive dyes as found, for example, in mustard and hot beverages.
  3. Substances that destroy or change the color of carpets such as bleaches, acne medications, plant fertilizers, drain cleaners, and plant food.
  4. Vomit, urine, and feces.

The fiber manufacturer provides most stain warranties. Contact the following fiber manufacturers for further information on care and cleaning and limited stain warranties for your specific carpet as specified by the warranty page. Carpets made from fibers by:

INVISTA®: Call 1-800-438-7668

ANSO®: Call Anso Smart Lines Consumer Hotline at 1-800-441-8185

WEAR-DATED®: Call the 24-hour hotline 1-800-633-3208

 

For all other fibers, call your Carpet One Floor & Home® retailer. Should your carpet not perform according to this Limited Stain Warranty for the term of your warranty, the affected area will be repaired or replaced.

 

Relax, it's... Lees®

Lees® carpet carries the Ultra25® Limited Stain Warranty which is serviced by the 3M Service Center. If your Lees® carpet becomes stained within 25 years from the original date of purchase and you cannot remove the stain using the recommended procedures in the 3M Carpet Care Guide (which you will receive in the mail after your carpet purchase), the 3M Service Center will be responsible for removing the stain free of charge (subject to "NOTE" on page 17). If the stain cannot be removed, the 3M Service Center will arrange for the replacement of the affected area (the stained and adjacent areas extending to the nearest wall, doorway, or entrance) with identical carpet or Lees® carpet of comparable cost. If replacement carpet is not available and a reselection of a higher priced Lees® product is authorized by 3M, the customer must pay the difference in retail price. Selection of replacement carpet other than Lees® will void the remainder of the Ultra 25® Limited Stain Warranty.

 

If replacement is authorized in the first five years of the warranty, there will be no charge for the replacement carpet. Customer will be responsible for paying for any cushion and labor plus disposal costs for stained carpet and cushion. If replacement is authorized in the sixth through 25th year of the warranty, customer will be responsible for paying a fee for the replacement carpet amounting to half of the purchase price of the original carpet in addition to any cushion and labor plus disposal costs for the stained carpet and cushion.

 

All stains must be reported to the 3M Service Center within five days of occurrence, and all replacements must be completed within six months of the first report of the stain to the 3M Service Center. Disposal of original carpet is required. Customer must retain the original receipt for the purchased carpet.

 

This Limited Stain Warranty only applies to:

  1. Lees® carpet professionally installed by your Carpet One Floor & Home® retailer in owner-occupied residential space where no commercial activity, including rental or day care, takes place. Area rugs are not covered by this warranty.
  2. Lees® carpet that has been properly maintained which includes prompt attention to spots and spills using the recommended procedures in the 3M Carpet Care Guide. Failure to follow the carpet care requirements will void this warranty.
  3. Lees® carpet that has been professionally cleaned at least once every 24months from the date of installation by a carpet cleaning technician using hot water extraction (you must retain your cleaning receipts). While cleaning can be performed by any company, we recommend that you use only approved cleaning technicians. Improper or incorrectly performed cleaning voids this warranty. Call the 3M Service Center at1-800-352-6789 for the name of the nearest approved cleaner.
  4. Stains not covered by other warranties. If another warranty applies, it must be used.

 

NOTE: Some stains may reappear after removal due to residual soiling or the volume of liquid that may have soaked into the carpet cushion or backing. Warranty coverage for these non-permanent stains is limited to telephone stain removal assistance by a customer calling 1-800-352-6789 and, if necessary, a maximum of two professional cleaner visits. SPECIAL NOTE: Complete elimination of this type of stain may require cushion replacement, applicable material, and labor charges at customer's expense.

 

This is not a cleaning contract and specifically excludes discoloration due to general soiling. Neither 3M nor Carpet One Floor & Home® are responsible for damage caused by wear, crushing, matting, color fading, resoiling, or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event, or for stains or damage from plumbing or appliance failure; or for carpet that has been burned, torn, cut, or stained due to improper maintenance, abuse, vandalism, or alteration.

 

To obtain service under this Limited Stain Warranty, send the service request form from the 3M Carpet Care Guide (which you will receive in the mail after your carpet purchase), along with receipts for the required cleaning to the 3M Service Center, 2200West County Road C, Roseville, MN 55113. Service request forms must be postmarked within five days of occurrence of stains that you are unable to remove using the recommended procedures (additional service request forms are available from the 3M Service Center). Service can also be obtained by calling 1-800-352-6789 within five days of the occurrence of the stain and is only available in the U.S. and Canada.

 

This Limited Stain Warranty may be transferred to a new owner of the carpet for a service fee of $100.00. This transfer must be handled by the original purchaser before the sale of the home. Contact the 3M Service Center for details at1-800-352-6789.

 

The obligation of your Carpet One Floor & Home® retailer and 3M under this Limited Stain Warranty shall be limited to removing the stain, and if the stain cannot be removed, to replacing the carpet (or affected portion thereof). This Limited Stain Warranty gives you specific legal rights, and you may have other rights which vary from state to state.



 


 

 

Limited Texture Retention Warranty*

 

Many of our carpet styles carry a limited warranty that the surface pile will not exhibit abnormal loss of texture retention from normal foot traffic in residential use for the term of the warranty. Texture retention is defined as the ability of the carpet tufts to retain their visible shapeas measured by the degree of bursting, opening, or untwisting of the tufts at the surface of the carpet. Texture retention is measured by using an international standardized rating scale ranging from 5.0 (new or no change) to 1.0 (severe change), CRI TM-101.

 

Please note: Carpets depress under weight and often show footprints and vacuum marks. These inherent characteristics do not meet the definition of loss of texture retention. Over time all carpets will lose some of their twist and exhibit what is termed as "tip bloom". This is normal and is not considered loss of texture retention. Abnormal loss of texture retention is defined as a rating of less than 2.5 when measured against standardized rating scales.

 

Changes in appearance caused by soiling or furniture depressions are specifically excluded. "Shading" sometimes referred to as "watermarking" or "pooling" is an inherent characteristic of some fine cut pile carpets and is not considered a manufacturing defect. This Limited Texture Retention Warranty does not apply to carpet installed on stairs and in high moisture areas such as bathrooms, kitchens, boats, etc. Should loss of texture retention occur during the covered period of this limited warranty, those affected areas (and adjacent areas extending to the nearest wall, doorway, or entrance) will be replaced with the same carpet. If the carpet has been discontinued, carpet of comparable quality will be substituted. During the entire term of any 5-year warranty and during the first five years of any 10-year warranty**, there will be no charge for replacement carpet. Replacement carpet is pro-rated based on the number of years it has been installed.

 

The Usage Fee will be determined as a percentage of the original purchase price, as follows: 6th year 50% usage fee; 7th year 60% usage fee; 8th year 70% usage fee; 9th year 80% usage fee; 10th year 90% usage fee. Responsibility for labor to replace carpet that has loss of texture retention varies with each style and is covered for one to 10 years depending upon the specific carpet style.

 

Stairs and commercial installations are excluded. This limited warranty does not cover defects caused by abuse, accidents, and crushing caused by furniture or objects other than foot traffic. Carpet installed outdoors or in areas subjected to high levels of moisture, such as bathrooms, kitchens, and boats are excluded.

 

 

Limited Installation Warranty

 

Your Carpet One Floor & Home® retailer guarantees the quality of workmanship to be professional and in keeping with the standards set by the carpet industry. Should installation service attributable to the original installation be required during the life of your floor, your Carpet One Floor & Home® retailer will provide that service at no cost to you. "Life of Floor" means the length of the Limited Wear Warranty specified by the warranty level corresponding to the carpet you purchased. See the Warranty Information on page 12 for further details.

This warranty is valid only for original owner-occupied residential installations performed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer and will be invalid if the carpet condition is due to improper maintenance or cleaning, abuse, excessive moisture, vandalism, or alteration.

Please note that in most installations, seams are necessary. Our installers are trained to minimize seams; however, seams are inevitable and will not be invisible. This is quite normal, should be expected, and is not covered by this Limited Installation Warranty.(See General Terms and Conditions on page 19-21 for other conditions that may apply.)

 

 

General Terms and Conditions for Carpet Warranties

 

In addition to the requirements previously specified above for each respective limited warranty, the following general terms and conditions apply to each of the limited warranties unless otherwise specified.

  1. These limited warranties apply only to carpet installed in owner-occupied residential space where no commercial activity takes place. For purposes of these limited warranties, the terms "commercial activity" and "commercial application" shall mean an activity or application engaged in for business purposes, regardless of where such activity or application takes place, including but not limited to, such activity or application taking place in a store, office, warehouse, plant, facility, or other place of business or residential dwelling. Area rugs are not covered under this warranty.
     
  2. See fiber manufacturers' and carpet manufacturers' separate warranties for the terms and conditions of these warranties. Each fiber manufacturer and carpet manufacturer has its own definitions and limitations with regard to stain, soil, and static resistance. Abnormal matting, crushing, or loss of texture retention from normal foot traffic is defined under the standard rating scales and definitions set forth by each fiber manufacturer or carpet manufacturer, as the case may be.
     
  3. These limited warranties exclude carpet that has been put to commercial use, abnormal use or conditions, or abused in any way. "Commercial use" includes, but is not limited to, use in a store, office, or other place of business. "Abnormal use or conditions" includes, but is not limited to, water damage from plumbing, storm, or flood; damage from smoke or fire or other casualty event; damage from improper cleaning methods or materials; chairs on wheels; and from improper maintenance. "Abuse" is any use of the carpet that is unreasonable considering the normal and expected uses of a carpet in a residence.
     
  4. To qualify for repair or replacement, the original sales receipt or other documentation that demonstrates proof of purchase must be supplied.
     
  5. All carpet must be installed over proper cushion that meets the HUDUM 72A, Class 1 standards (USA) or CMHC standards in Canada.
     
  6. These warranties apply only to the original purchaser and installation site and are not transferable.
     
  7. These warranties apply only to residential installations performed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.
     
  8. These warranties apply only if you follow regular carpet care and routine maintenance. Over time, normal foot traffic and soiling of a carpet will cause a change in any carpet's appearance. Most carpets must be professionally hot water extracted by an IICRC certified cleaner*** at least once every 18-24 months to maintain warranty coverage. Call your Carpet One Floor & Home® retailer for the name of the nearest approved dealer.
     
  9. CARPET ONE FLOOR & HOME® SHALL UNDER NO CIRCUMSTANCES BELIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES BASED UPON THE FOREGOING WARRANTIES, CONTRACTS, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL CLAIM. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The foregoing warranties give you specific legal rights, and you may have other rights that vary from state to state or province to province.
     
  10. If there is a conflict between these general terms and conditions and the terms and conditions of the warranties as specified, the terms and conditions of the warranties as specified shall control.
     

 

Resista ™

 

All Carpet One Floor & Home® Resista™ styles carry the SelectAFloor™ carpet warranties with the terms being specific to the metal level of the product. In addition to the already enhanced Carpet One Floor & Home® warranties, the manufacturer warrants that the Resista™ carpet styles will remain stain resistant to common household food and beverage substances, without exclusion, for10 years from the date of the original installation in an owner-occupied residence in a proper indoor installation. The warranty is not transferable and is limited to the original purchaser. These warranties apply only to carpet installed in owner-occupied residential space in which the Resista™ carpet was installed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.

For the first five years of the warranty, should your carpet not perform according to the Stain Warranty for the term of your warranty, the affected area will be replaced with the same carpet, or if no longer available, product of comparable cost including fair and reasonable labor. Years six through ten the carpet would be on a pro-rated schedule as follows:

0-10 Year Pro-Rated Schedule

1st - 5th Year

No Usage

6th Year

50% Usage

7th Year

60% Usage

8th Year

70% Usage

9th Year

80% Usage

10th Year

90% Usage

 

This Limited Residential Warranty covers common household food and beverage stains. No carpet is completely stain-proof, therefore, this warranty excludes stains from: non-food and non-beverage substances and substances which destroy or change the color of carpets such as bleach, acne medication, caustic chemicals, insecticides, plants, plant food, iodine, very strong dyes, acids, feces, urine, and vomit.

 

 

Cushion Warranties

  1. All Platinum and Titanium cushion products are warranted under the Forever Warranty by the manufacturer as follows:

    If the cushion fails because of a loss of resiliency and results in the failure of the carpet, the carpet and cushion will be replaced, including reinstallation charges, for as long as the customer owns the cushion.

    If the customer sells his or her home, the warranty for all of these cushions is transferable at no charge to the new owner of the home, or the cushion may be removed from the old location and reinstalled at the new location with the warranty carrying over.

    This warranty applies to the above-stated cushion products, provided they are purchased along with carpeting from a Carpet One Floor & Home® store, and said Carpet One Floor & Home® carpet is installed over the cushion. The customer is not limited in the number of carpet installations made over the Platinum and Titanium cushion.
  2. All Bronze, Silver, and Gold cushion products are warranted under the Life of Carpet Warranty by the manufacturer as follows:

    If the installed cushion fails because of a loss of resiliency, the cushion will be replaced, including reinstallation charges, for the life of the original carpet installed over the cushion. This warranty cannot be transferred to another customer and becomes invalid if the carpet is replaced or if the carpet and the underlying cushion is transferred to another location.

    This warranty applies to the above-stated cushion products, provided they are purchased along with carpeting from a Carpet One Floor & Home® store, and Carpet One Floor & Home® carpet is installed over the cushion.

    The Life of Carpet Warranty applies only to designated Carpet One Floor & Home® cushion styles. Refer to the warranty page at the back of this guide to see if your cushion is covered by this warranty.
  3. Any claims under this warranty must be placed through the Carpet One Floor & Home® store.
     

 

General Terms and Conditions for Cushion Warranties

 

In addition to the requirements specified previously for each cushion warranty, the following general terms and conditions apply to each of the Bronze, Silver, Gold, Platinum, and Titanium cushion warranties.

  1. These limited warranties apply only to cushion installed in owner occupied residential space where no commercial activity takes place.
     
  2. These limited warranties exclude cushion that has been put to commercial use, abnormal use or conditions, or abused in any way. "Commercial use" includes, but is not limited to, use in a store, office, or other place of business. "Abnormal use or conditions" includes, but is not limited to, water damage from plumbing, storm, or flood; damage from smoke or fire or other casualty event; damage from improper cleaning methods or materials; and from improper maintenance. "Abuse" is any use of the cushion that is unreasonable considering the normal and expected uses of a carpet cushion in a residence.
     
  3. To qualify for replacement, the original sales receipt or other documentation which demonstrates proof of purchase must be supplied.
     
  4. These warranties apply only to residential cushion installations performed by a Carpet One Floor & Home® retailer or authorized independent installer under a carpet sold by a Carpet One Floor & Home® retailer and installed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.
     
  5. CARPET ONE FLOOR & HOME® SHALL, UNDER NO CIRCUMSTANCES, BELIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES BASED UPON THE FOREGOING WARRANTIES, CONTRACTS, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL CLAIM. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The foregoing warranties give you specific legal rights, and you may have other rights that vary from state to state or province to province.
     
  6. If there is a conflict between these general terms and conditions and the terms and conditions of the warranties as specified, the terms and conditions of the warranties as specified shall control.

 

Disclaimer:

 

* Area rugs are excluded from this warranty.
**Except for Lees® carpet, which carries a 15-year Texture Retention Warranty. See Titanium Warranty.
***Certain restrictions may apply. See your retailer for more specific information concerning the recommended cleaning methods for your specific carpet.
† The period specified by the warranty level of the product purchased.
NOTE: Custom installations of any carpet installed with inserts or a border are excluded from The Beautiful Guarantee™ Replacement Warranty. No replacement of either the carpet, inserts, or border are covered under this replacement warranty.
NOTE: Some manufacturer texture retention warranties differ. Please see store for details on your particular carpet.
NOTE: See General Terms and Conditions for other conditions may apply.
NOTE: Certain restrictions may apply. See your retailer for more specific information concerning the recommended cleaning methods for your specific carpet.
NOTE: For Lees® Ultra25® Limited Stain Warranty, you must follow the procedures in the 3M Carpet Care Guide and report the stain to the 3M Service Center (see actual warranty for further details).

            

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