1133 W. Cook • Santa Maria, CA 93454 • (805) 925-8718

Important Information Regarding Warranties

When a warranteed product needs to be repaired or replaced this is how it works. The customer contacts the retailer from which they purchased the product. Then we contact the supplier which produced the warranteed product and we let them know that there is a problem. They will usually send out an inspector or other representative to look at the problem. If the problem is covered under the warranty then they will approve the repair or replacement. However, before even going out to look at the problem, the retailer will need to provide the invoice for the material. If the original invoice can not be located, then the supplier will not honor the warranty.

 

How does this affect you the customer?

 

Unfortunatley, in today's economic climate there are businesses closing daily. When you are purchasing an expensive product such as flooring you need to make sure that the store you purchase it from will be there in a year or two or three from now. If the store is gone, then so is your warranty. Valley Flooring Carpet One of Santa Maria has been serving the Central Coast of California for over 40 years. And we aren't going anywhere. We won't just put in great-looking flooring in your home now, but also the next time you need it, whether that's 6 months from now or 30 years from now. And we always offer top quality flooring and installation at great prices.

 

To back up these bold claims you can click on the following links which link to letters we received from the two major carpet mills SHAW & MOHAWK extending us unlimited credit. As it says in these letters, unlimited credit is not offered to very many retailers. We take pride in the fact that our two largest suppliers have such a high level of confidence in us. We make these available to you not to toot our own horn, but rather to instill confidence in you our customer that we will be here for years to come.

 

                     Shaw Unlimited Credit Letter                   Mohawk Unlimited Credit Letter